YourBoard

Sara Kitchen​

OPERATIONS MANAGEMENT AND GOVERNANCE

About

28 years of international experience in financial services working for major banks in Hong Kong and the UK. Roles include most recently APAC COO for Global Banking & Markets. Experience in Risk and Control governance, Operations management, Transformational Change and Cost Management.

Relevant Work Experience

COO for Global Banking & Markets - HSBC , HONG KONG

  •  Providing oversight of the COO APAC team including, Operations,
    Client Operations, Information Technology and setting up of the
    Chief Control Office.
    Supporting the GBM CEO in delivering the ‘Pivot to Asia’ Business
    Strategy to support business growth in China and South-East Asia.
    • Participating and chairing various governance committees across
    Global Banking & Markets, covering risk, strategy and innovation.
    • Responsible for execution and delivery of cost initiatives, including
    identifying opportunities for efficiency through continuous
    improvement projects.
    • Representing GBM at internal risk meetings and board risk
    committees, covering Financial Crime, Conduct, Business
    Continuity and Operational Risk.
    • Chair of the APAC People Committee to support development and
    training
    • Global chair of the GBM Diversity & Inclusion Committee

HEAD OF MARKETS OPERATIONS APAC – HSBC, HONG KONG

  • Responsible for Markets Operations strategy across 17 countries
    and over 650 staff.
  • Supported design of the regional target operating model to
    support the APAC Markets business strategy, including off-shore
    and transformational change strategy.
  • Hiring and retention of strong management team to support the
    complex GBM business, including talent management and
    developing training programmes across APAC.
  • Sponsorship and delivery of the continuous improvement
    programme to support trading growth strategy in APAC without
    an associated cost increase.
  • Implementation of a strong control structure, working in
    collaboration with Operational and Regulatory risk, resulting in a
    significant reduction in Audit findings.

EARLIER ROLES

  • GLOBAL HEAD OF BANKING/LENDING OPERATIONS – RBS,
    LONDON
  • GLOBAL HEAD OF FIXED INCOME OPERATIONS – RBS, LONDON
  • EQUITY DERIVATIVES OPERATIONS AND PROGRAMME
    MANAGEMENT – UBS, LONDON
Qualifications
  • FT Non-Executive Director Diploma